Manufacturers

Shipping & Returns

SHIPPING
UPS picks up and delivers packages Monday thru Friday only; USPS picks up and delivers Monday thru Saturday only (excluding certain holidays). This means that if you place an order and select 2nd Day Air as the shipping method, it will arrive 2 business days after the package has been picked up. If you place an order at 3:00pm ET, we will process and pack your order immediately, but UPS will probably have already picked up for the day, so your order will be picked up the following Monday (unless a holiday), and delivered to you 2 days later. If your order doesn't arrive as quickly as you had expected, it doesn't mean that we're not doing everything possible to expedite your order. We really are! If you have any questions about how long it will take for you to receive your order, www.ups.com or www.usps.com to track your shipment and get the answers quickly.

Most orders are shipped the same day or the next day, depending on what time we receive the order. It may take longer if we are temporarily out of stock on an item, but to minimize the wait, we may have the item drop-shipped directly from the manufacturer/distributor. If we do have an item that you ordered shipped directly from the manufacturer/distributor, you may receive your order in two separate shipments instead of the order arriving complete. The bottom line is that we value your business and we will do everything possible to ensure that your order gets to you as quickly as possible.

If we are out of an item that you ordered, we will attempt to contact you. We will let you know when the item will be available to you and give you the option of waiting for the item to ship or having the item removed from your order.

You may choose to have your order shipped by UPS or by the U.S. Postal Service *(delivery restrictions apply). Our shopping cart is linked directly with these services and will automatically calculate the shipping cost based on weight, distance, and the type of service that you specify during checkout. It does not take into account the fact that we may place multiple items in the same box in order to save you on the shipping cost. It also does not take into account the fact that some items are oversized and may cost extra to ship. Please be advised that rather than overcharging some customers and undercharging others, we may adjust the shipping charge when we process your order. On rare occasions, this may result in a second charge, or, in most cases, a credit to your account. Please understand that this only because there are no shopping cart systems available that can take into account the exact dimensions of the more than 900 items we sell and how those items can be combined to fit into one or more boxes. Keep in mind that most companies end up over-charging their customers for shipping because of this.

Please understand that when you choose Next Day, 2nd Day or 3 Day shipping, this means from the day the order leaves the warehouse. Keep in mind that it takes us time to gather your order and get it ready for shipping, but we promise to do it as fast as humanly possible!


RETURNS
Unopened Items: If the item is unopened and not damaged, you will receive a full refund, minus any shipping and handling fees (unless otherwise noted in the product description). Special-order items, as well as items that are shipped directly from the manufacturer/distributor may be subject to a restocking fee. In most cases, refunds will be given via the same method that they were originally paid for.

Non-Defective Items That Have Been Opened and/or Used: Items must be placed in their original packaging and include all packaging materials, printed materials, warranty cards, etc. and be in resalable condition. Non-defective items that have been opened and used may be subject to shipping, handling and restocking fees, depending on its condition.

Defective Items: During the 14-day return period, any defective items will be handled by Liquid Sun. After the 14-day return period, refer to the manufacturer's warranty. In an effort to provide its customers with the highest degree of customer service, Liqiud Sun may, at its discretion, honor the manufacturers warranty after the 14-day return period, however, you may be responsible for shipping and handling fees. If an item is returned to Liquid Sun as defective, and it is determined that there was nothing wrong with the product, than you will be responsible for any shipping and handling fees incurred. This will also be the case if anything has been done to the product to void the warranty.

Broken Bulbs/Glass: Liquid Sun does not accept returns on bulbs or other glass products in which the glass has been cracked or otherwise broken. If you feel the glass was damaged during transit, please refer to "Items That Arrive Damaged".

Items That Arrive Damaged: If you suspect that items were damaged during shipping, inform the driver or simply tell the driver that you are refusing the package because it has been damaged. Damages that occur during shipping are the responsibility of the shipping company, but we will be happy to help expedite the matter and get you replacement items ASAP. Please do not hesitate to report damaged items, as some shipping companies have strict time requirements that limit their liability.

Any liquid nutrient, enhancer, or other additive that has a broken seal or that may have been altered or tampered with will not be eligible for return.

Return Procedure: Please write to ecommerce@liquidsun.bz to obtain an RMA# before sending products back. Once you receive your RMA#, write it in big letters on the outside of the shipping box to avoid having it sent back to you unopened. The RMA# Issued to you will be good for up to 21 days, but the items must still be sent back to us within the 30-day return period.

Policies, item availability, and prices are subject to change without notice. In a continual effort to improve the products we sell, specifications, as well as product images, are subject to change. We are not responsible for any typographical errors or mistakes on this website.

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